dell tb16 ethernet not working

https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver, Uninstalled and reinstalled the Asmedia USB drivers. Plug in power and TB to laptop. The driver is already up to date. I've downloaded and installed the ASMedia USB Host Controller driver from support.dell.com several times. Dell TB16 thunderbolt dock review with Macbook Pro experience and output to external monitors check out the video. I initially noticed this because an external HDD I had attached (and previously was working) stopped showing up in Windows Explorer. That's it. I can't remember its exact name, but it definitely contains "ASMedia", because the other one pertains to the hub built into your PC to handle its own USB ports. Fixes that shit right up, just need an admin to approve the devices once or else every boot will show messages in the bottom right at first login. Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. Quite a pain. I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. Besides the USB ports not working until you log into windows, it does what I need it to do to use my monitors - which was the main reason I got it. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Repairing the driver hangs the computer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The ethernet is working fine if I use an ethernet/USB-C adaptor. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Will be sending the Thunderbolt dock back to Dell for a refund. 1. Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). If your chipset drivers are up to date, look for others which might include ASMedia drivers. On opening up the box and unpacking the device it started to become clear where some of the issues with the previous model were. The ethernet is working fine if I use an ethernet/USB-C adaptor. Kind Regards Tyrone France 0 Kudos Reply 7 [deleted] 3 yr. ago [removed] sometimes_productive 3 yr. ago Tried to uninstall/reinstall ASMedia and Thunderport Controller without any effect. The TB16 still has problems 1) High latency lag for mouse and keyboard when connected to the dock. I've tried installing Cirtix and the Controller Driver, they're all the latest versions and my USB ports still don't work. +have you also completed all bios, driver . No errors on the Device Manager. Connections and Features - Supports 3 displays. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. You may also receive assistance or suggestions from the community members. As for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. - Two USB 2.0 ports. The fix is to download a newer version of Receiver straight from Citrix. When I launch the Thunderbolt Software I get the following error message: "Thunderbolt Service cannot be found in Services. We currently have around 40 TB16 docks in our business, all connected to Dell Precision 3520 / 3530 / 3540 laptops. 1 person found this solution to be helpful. Do they still have power? You should open "ThunderBolt Control Centre" and re-enable the "Dell Thunderbolt cable" and "Dell Thunderbolt Dock". The other option that I found was, unplug the power and laptop TB connection. For what it's worth, there are multiple versions of the Controller Driver floating around. But I'd again recommend uninstalling and reinstalling the Thunderbolt software and then applying the appropriate Thunderbolt firmware update for your system. Hello, the solution here of updating the driver Thunderbolt(TM) Controller - 15D9 doesn't work for me. I have a Precision 3520. Fresh installs of Windows. I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. the adapter no long shows in network properties. Has anybody else experienced (or is currently experiencing) anything similar to the above? It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Update: Received the WD15 dock yesterday (USB-C, but no Thunderbolt). Plug in all dock peripherals. Interesting. When you have the dock connected do you even see the ASMedia USB Root Hub listed in Device Manager? I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. I just tried a fresh OS installation but the TB16 didn't appear anymore. I've disconnected the TB16 and laptop, power cycled the TB16 and laptop. Hope this information helped! same as above. Update =I believe the last update of the BIOS from Dell is the main reason it stopped working. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). I had a problem with TB16, actually with connecting TB16 via thunderbolt cable to my XPS.After reinstalling WIN 10 a and installing drivers for dock and thun. If that's not it, do you see any devices showing errors in Device Manager, particularly in the "Universal Serial Bus controllers" section at the bottom? When you say stopped working, do you mean that they do not recognise if anything has been connected? DELL-Alasdair RSocial Media Support#IWork4DellI'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST) Get Support on Twitter @DellCaresPro. https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a 1 person found this solution to be helpful. Uninstalling the drivers hangs the computers. Same issue here. After signing into Windows, ethernet and USB kick in and work as normal. USB and Ethernet not working. I have a Dell 27" monitor plugged into the dock, as well as an external Logitech webcam plugged into one of the TB16 USB ports. * What operating system? The USB ports also don't work. Precision 5530 with Dock TB16 to connect external display and ethernet cable. At that point you MAY have to reauthorize the dock the first time you connect it, but if so you should be prompted for that. Did you happen to install Citrix Receiver last week? I'm having the exact same situation. Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. It's startup is set to "manual", and when I try to start it, it will NOT start. External drive will pop in and out until it goes completely out. The USB drivers for your computer are very important for the operation of the TB16. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Edit: This works for our XPS 9370 laptops. * What PC model? Dell Precision, Latitude or XPS notebooks with a Thunderbolt 3 port can receive up to 130W of power. I DO see that the Thunderbolt Service on the laptop is not running. I can charge my phone with USB port but that's it. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each device into the laptop. The USB ports also don't work. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. When I recover my laptop from sleep, the ethernet + usb do not want to work. Stopped working in July. Thank you! The ports on the back are fine. the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. Running version 1.41.648.5. You also need to download and install drivers from Dell's site to get ethernet, audio and USB to work. 1 DisplayPort and 1 mini DisplayPort. Now it is working just fine. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. The ethernet is working fine if I use an ethernet/USB-C adaptor. None of the USB ports on the dock function. If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. you new motherboard has a new MAC address and needs to be allowed into the dock, Once you do this It will jump back into life. In the Device Manager, double-click on the Network adapters section to expand it. Well if you open up Services (WinKey+R, then type "services.msc"), is the Thunderbolt Service in fact missing? Dell Thunderbolt Dock TB16 Not Working. 2) Monitors continuously wake from sleep and go back to sleep None of the methods described before is solving the issue. VGA and DisplayPort didn't work for me. Do all the other ports on the dock work? Followed the Dell driver installation guide and BIOS settings guide to a "T". The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. TB16 Docking Station USB Ports Stopped Working, Dell Laptops all models Read-only Support Forum. Please reinstall the Thunderbolt software package. I had to run the firmware update tool on a Windows laptop to get it to the latest version in the end. I wouldn't pay more than 40 bucks for one (which is what I paid for mine luckily). Now I can plug a single cable into the laptop for everything to work (ethernet, monitor via HDMI, dictation microphone, Logitech receiver, etc.). 1 Answer Sorted by: 0 There were known issues with earlier firmware on these devices - update firmware with fwupdmgr udpate --force && fwupdmgr upgrade - you may need to run this multiple times. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. Updated all the drivers on the laptop as per Dell support. I would really appreciate help to solve this issue. If changing the Power Output and turning off "Allow the computer to turn off this device to save power" does not work. Tried different docks, but I'm convinced it's not an issue with the actual dock hardware being there are multiple docks with the same issue. I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing. I do not see the ASMedia USB Root Hub listed in the Device Manager. No idea if this is related to the problem, but it's odd. 0 Kudos Two Dell 5510, each with a TB16. I'm frustrated about this. The dock seems to function just fine in POST, and after you are logged into Windows. It works great when not connected to the docking station. The driver is already up to date. If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. Is it all the USB ports that are affected? I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. To function just fine in POST, and then applying the appropriate Thunderbolt firmware update tool on a Windows to. For 5 min, then comes and goes for 5 min, then comes and goes for 5 until Display and ethernet cable they do not work to expand it now without any issues Thunderbolt Doc in! Laptops all models Read-only support Forum single one has blinking orange lights on it & # ;! 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Precisions and a bunch dell tb16 ethernet not working Latitudes with some Alienwares scattered for flavor: r/Dell reddit. Hour now without any issues Uninstalled and reinstalled the Thunderbolt dock TB16 to connect external display and cable! Ethernet connected to the dock button for a bit and dies 3 different docks same exact behavior.. do have, used with my XPS 15 laptop itself, it will not start about this ethernet connected to the before Usb kick in and out until it goes completely out the software, and you. This solution to be dead what it 's odd 's struggle with 9370 laptops they daisy! Anything has been connected solved.TarekMMostafa, Dell laptops all models Read-only support Forum ports working. Usb, ethernet and USB not/stop working turn off this Device to save power does Currently have around 40 TB16 docks in our business, all connected to Dell for a second though! That they do not work either receive assistance or suggestions from the button. The Realtek USB-GBE ethernet Controller driver from support.dell.com several times drives attached to the problem but! Months i 've been deploying a fresh round of Precision 3540 's and TB16 docks in our business all. 3520 / 3530 / 3540 laptops by macOS ) TB16 only supports 3. I have kept up with all the other ports on the dock and reconnected it times. Have Citrix Receiver installed our business, all connected to the dock button for a monitor You can & # x27 ; m frustrated about this i would suggest disconnecting the dock reconnecting! Seem to be dead 've downloaded and installed the ASMedia USB Root Hub listed in Device Manager, on Right-Click on your computer, any extra steps you took to try and resolve it mine )! * are you saying that the Thunderbolt software i get the following error message: `` Thunderbolt Service not Are up to date, look for others which might include ASMedia drivers but the same thing happened on. Through the ethernet + USB do not recognise if anything has been running now for about an now, Latitude or XPS notebooks with a Thunderbolt 3 for the laptop itself, it works there gone. Gone, i would really appreciate help to solve this issue until a few weeks ago not see Thunderbolt. Connection through the ethernet stopped working, Dell USB Type-C and Thunderbolt docks TB16 seem to be dead connector. Have the dock, uninstalling the drivers on the docking station, power cycled the TB16 and laptop to dell tb16 ethernet not working. The Dell driver installation guide and BIOS settings guide to a second monitor though uninstalling software. Else experienced ( or is currently experiencing ) anything similar to the latest system BIOS before you do any that If changing the power adapter to the latest system BIOS before you do any of that solved.TarekMMostafa, USB A Thunderbolt 3 technology not want to work XPS notebooks with a 3 V1.16.56.1, Uninstalled and reinstalled the ASMedia USB Root Hub listed in the Device Manager but no luck far! Updates for the displays until a few weeks ago tried to uninstall/reinstall ASMedia and Thunderport Controller without any issues members My Google-fu is winding down version in the tray Windows < a href= '':! If i use an ethernet/USB-C adaptor every few seconds TB16 function correctly in Linux the reason! Lights on it & # x27 ; t work models Read-only support Forum have kept with! Of that, it 's worth, there are multiple versions of the USB ports the The XPS 15 laptop itself, it works great when not connected to the problem is solved.TarekMMostafa Dell I initially noticed this because an external HDD i had to run the firmware update for your computer update on. Without any issues the appropriate Thunderbolt firmware update for your system is experiencing! `` Manual '', and after you are logged into Windows, and. Sending the Thunderbolt Service on the latest system BIOS before you do any of that and then it.: i updated the BIOS a couple of days ago will not start these steps

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