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Brand new LABEL.M is available to shop exclusively in TONI&GUY salons and ONLINE. Submit a complaint and get your issue resolved. So i purchased. I had prior appointment however when I reached there I was told that my stylist Imran was busy. Previously, I advised both of them that I applied a spray on my roots to cover the greys and kindly asked them to wash my hair first. 590. Very worst haircut Perungudi branch, Chennai. I would like a full investigation of this case to take place in like with Australian law and asap. I went for root touch up to one of your outlet in nellore which is in MGB Felicity Mall. I was terminated by Toni and Guy. Shop online Fashion Week Trends TONI&GUY has evolved into a worldwide brand synonymous with fashion and quality . They completely butchered my hair. But the outcome is not satisfied ther is no layers.. and uneven hair.. am Fully disappointed My length of hair also lost without perfection.. He fails to accommodate elite clientele requests, fails to refund people, fails to perform tasks. See the latest Autumn/Winter trends and the exciting global designer shows our global Artistic Team work with each season. My hair started to fall out the next instant and did not stopped till now. *Our price structure reflects the educational level of our stylists and technicians, which is determined by training and years of experience. Biggest regret of much life. A few minutes later I went to reception and explained them what happened..they looked at me with no interest or care and said nothing at all. Book your appointment in two quick and easy clicks, manage your online profile and track your loyalty points. I'm use to going to jcpennys. Hello, This review was chosen algorithmically as the most valued customer feedback. So, I waited again. The guy did not clean my hair before getting the touch up done. When the process started I was told that there was a Rs. When I entered the receptionist said oly experienced person is there and I asked does it make any difference and she kept silent and did not inform me about the price. Attachments We're here to help! All services to be performed by Student Stylists* or Salon Professional Students*. Description Give us a brief description of the issue you're experiencing! There was no result of straightening treatment and pathetic result of hair colour. He said no, it's not possible, it's not achievable. *Technical pricing does not include cutting or styling. all the way down back. I have paid 7000 rupees for the treatment which isnt worthy at all. I had my hair cut today and it was a normal school boy hair cut and I did not ask for any styles. No difference! I though it was complimentary to compensate for the wait. I went to the Tony n guy Multan. @Copyright Toni&guy. Client care Salon queries +44 (0)1753 612 090 (option 3) clientcare@toniandguy.co.uk Online orders and queries +44 (0)1753 612 090 (Option 2) Work with us Visit our careers section. I had never done anything like that to my hair before, that was the first time. Today at around 2.35 I reached the above location. I asked the people properly what went wrong because I wanted to explain it to my doc. That pretty moment they told me I can avail it by any time as per my convenience.. Toni & Guy is a multinational company founded on 1963 by Toni Mascolo and Guy Mascolo with its headquarters located at London, England and key people behind it being Nigel Darwin (CEO).. Toni & Guy deals in the Hairdressing industry, and provides its services worldwide. I asked if he can use a toner to make the colour and foils not yellow. I have taken your package of 24, 485 rs. Plz keep in Jess is an incompetent, rude office manager with an attitude problem. Contact us Contact us We are here to help so please contact us with any questions. Click here to get notifications about new complaints of Toni & Guy. RegardsNidhi Singh.[protected]. This is outright outrageous. Then once it is done. Uneven hair.. no perfection. He just cleaned it with shampoo and got the blow dry done. I am not given any solution. Reviews from TONI&GUY employees about working as a Customer Service Representative at TONI&GUY. They are charging 160 for a full head of highlights. Let me first begin by stating that I have a medical condition that inhibits me from wearing a mask. Is this the way you treat your customers? I explained again and he said that the hairdresser was right and they can't do not a yellow foils. I said I would like to see your manager again. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Toni & Guy Customer Service. They will not return my calls or give me corporate info. Toni & Guy competes in Hairdressing industry. I visited Toni & Guy academy at M. M. Alam Road, Gulberg, Lahore with my wife and daughter for their haircut. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Toni & Guy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The latest complaint delay of receiving diploma of toni & guy academy for 3 years was resolved on May 09, 2013. Student Salon Pricing. I also said if it's not possible I'm happy to do foils again, but toner them with cold/ash colours so my hair are not yellow. So the question is, why are male staff allowed to barge into female area and touch women's hair without consent.. while a family member suddenly makes everybody uncomfortable. Learn about TONI&GUY culture, salaries, benefits, work-life balance, management, job security, and more. More phone numbers. COPYRIGHT TONI&GUY. Four days later i left to USA for my studies and after 4th wash my hair started changing back to normal. This complaint was posted by a verified customer. At this level, students have completed the Classic Cut and Color training and have entered the intermediate portion of their program. Toni & Guy was founded by Toni Mascolo and Guy Mascolo. I came on time and was waiting for a hairdresser. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. TONI&GUY is an international icon and was founded in 1963 at a single salon in London by the Mascolo Brothers: Toni, Guy, Bruno and Anthony. I Share your photos and videos with others to prove the truth of your words. I would like to receive everything that is in line with Australian legislation. I would like to receive everything that is in line with Australian legislation, Tony and Guy Model Town Extension Lahore Pakistan. This will surely increase the credibility of your complaint. ADDITIONAL SERVICES PERFORMED. I washed my hair and my hair was same before treatment. I was also told that keratin treatment lasts for 6 months and for my hair type, its for 4 months but it didnt even last for a week which is really dissapointing. He came - the guy with blonde foils on his hair and asked me what I want to do. The "franchisor" allows staff to mess customers hairs. When I visited the saloon I clearly enquired at the reception that would I get straight look if I do keretin treatment. I said that he can't put a colour on a top of the spray and I know this as I did it before. STAND-ALONE CONDITIONING TREATMENTS CAN BE PERFORMED BY STYLIST AND TECHS. Ian is a delusional and uneducated buffoon who couldn't get into university, can't do his job, has no ability to handle high net worth clients, and has no major clients. During that time I had a manic episode and fell into a deep depression. The stylist then came and took me to the cutting area. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Toni & Guy, Toni & Guys support and contact email address is, Like, share & subscribe to Toni & Guy on YouTube at, See Toni & Guy's portfolio on LinkedIn at, Dhwarak Indian Hair / Dhwarak Manufacturers. Shop TONI&GUY; START ENROLLING NOW! I waited. Initial Toni & Guy complaints should be directed to their team directly. I am very very dissapinted and I want a refund for it! I said that he's not helping me, he's helping his colleague who was rude to me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Opportunities for passionate experienced hairdressers that specialise in either styling, technical or both with unlimited earning potential and great company benefits. After that I asked him what is the reason for this very unfriendly behaviour and what exactly I've done? TONI&GUY offer an extensive range of shampoos, conditioners, brushes, combs, scissors, electrical items and accessories, all with fast delivery. +44 207 921 9000. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It's irritating and that guy does not even look like experienced. Share your photos and videos with others to prove the truth of your words. Leave the location after waiting for around 1.30 hours without a haircut. Kindly apply the segregation policies to staff in addition to the customers. 1 year ago. This review was chosen algorithmically as the most valued customer feedback. One of the girls said "oh, I don't know" and asked the hairdresser.. he looked at me with quite angry eyes and said no. This will surely increase the credibility of your complaint. Gray hair should be covered. I purchase their products cz they said they will not responsible if i wont purchase product the results will not be longer. Student Salon Pricing. As a well known quality brand I would think it will live up to the 5 year guarantee but not even lasting three months is highly disappointing to say the least I would really like them to pay more attention to the quality checks. Were upgrading the hairstyling experience from start to finished style. Let us reward you with exclusive offers, promotions and gifts across hair, fashion, beauty and much more. The staff who in the reception was so rude and asked me to keep my bag in the floor. 3 girls there and 1 guy did nothing and had lots of time to wash my hair. Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles. He completely ignored the fact that his hairdresser asked me to go away and didn't ask him to apologise. Submit a complaint and get your issue resolved. I need a solution or my money back. He didn't answer and asked what I want - leave or do my hair. I said I understand that the foils are yellow and I asked for a toner to reduce the warm and add ash colour. I was quite happy about the outcome after the whole process but I got very dissapointed after seeing the dryness and the frizz that I had before, coming back after just one hair wash. Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise. Thinking that I would get the same look I took this service with an amount of 9000. MY HAIR SHOULD NOT BE FALLING OUT. Thanks, Desired outcome: One of the lady said they threw the product out and I asked how can she say that as I have seen the tube they have used, it was not nearly empty. I cut my hair in Madurai ponmeni Tony and guy.they do not cut as I Completly agree, The manager should be investigated, I have been a United State in Texas sugar land Tony and Guy- I have been there delay of receiving diploma of toni & guy, after 1 week the straighteners burnt my, I would like a full investigation of this case to take place in like with Australian law and asap. I had not lost my cool till then. For more information on our services please speak to our friendly reception team who will be happy to help. She said okay and left. He asked me if I'm okay or I don't want to do anything anymore.. Tony and Guy Model Town Extension Lahore Pakistan, delay of receiving diploma of toni & guy academy for 3 years. Use this comments board to leave complaints and reviews about Toni & Guy. I called the salon to give my money back for this poor service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And after 4th wash my hair to see your manager again is determined by training and years experience. 'S not achievable inside look at company reviews and salaries posted anonymously by Toni & Guy salons and online technical. June of 2021 I bought toni and guy customer service new Toni and Guy Model Town Lahore! - leave or do my hair was same before treatment only interested in making money and not By the time I go to the customers actions, attention and full. 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